The holiday contract ("the contract") is made between the guest ("you") and the property owner ("the owner") of the apartment ("the Apartment") for which the contract is made. The term “guest” includes the person signing the contract and any person invited into the property by the guest. Waterfront Lake Hood Luxury is described as “us” or “we”

OCCUPANCY LIMITATIONS
The property is let on the understanding that the accommodation is for holiday use only, for the period specified and that no right to remain in the accommodation exists for the applicants or anyone in the applicant’s party beyond the specified date and time.
At no time during the period of permitted use may the property be occupied overnight by more than the number of people specified on the booking form (including children & infants)
Guests must not sub-let the property nor use it for the purposes other than a holiday house.
No caravans, tents or other accommodation can be placed at the property without written permission.

BOOKING FEE & CANCELLATION POLICY
This cancellation/alterations policy applies to reservations made on our website or directly with Waterfront Lake Hood Luxury. If you have booked via an online travel agent such as Airbnb, Booking.com etc you will need to refer to their policies.

Full refund for cancellations made more than 30 days before arrival
50% refund for cancellations made up to 14 days before arrival.
Cancellations made within 14 days of arrival forfeit 100% of the total booking cost.
These cancellation terms do not apply to bookings that are noted as non-refundable.
The cancellation policy also applies to changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.

Moving a booking to a future date may be possible. Before cancelling please contact us to discuss this option.
Cancellations may incur a credit card transaction fee.

NON-REFUNDABLE DATES
A 50% non-refundable deposit is required at the time of booking for any dates that we deem to be ‘peak’ dates. This includes, but is not limited to – any public holidays or long weekends, any event dates such as Ironman, Cycle Challenge, Sporting events etc, Christmas & New Year period, Easter, School Holidays.
If we deem your booking to be within any peak period, we will get in touch to charge the remaining 50% non-refundable deposit.
If we are unable to contact you within 48 hours of your booking being made, or if we are unable to charge the 50% non-refundable deposit, we reserve the right to cancel your booking.

ALTERATIONS POLICY
Should YOU choose to shorten the length of your stay or reduce the amount of persons within 30 days of your arrival date you will still be liable for the full period and numbers of persons originally booked. Please choose your dates and numbers carefully.

TRAVEL INSURANCE
We highly recommend having travel insurance for your booking whether you are traveling internationally, or domestically within NZ. We do no offer a refund inside of the cancelation period for personal circumstances, weather events, illness etc.

CREDIT CARDS & DIRECT TRANSFER PAYMENT
We accept credit card payments via Stripe. Processing fees may be charged on all credit card transactions via Stripe. If you hold a New Zealand bank account, you may pay via internet transfer. Please email us at indulgentpro@gmail.com and we can provide the details and note this on your reservation. However, we still require you to load a valid credit card to confirm your reservation. If your full payment via bank transfer is not received ten working days prior to your arrival we will debit your credit card for the full amount plus any credit card surcharges on the 9th working day prior to your arrival.

AGE RESTRICTIONS
Reservations are limited to persons over 25 years of age. All guests staying at the property unaccompanied by a parent or guardian must also be over the age of 25 years. We reserve the right at any stage to request photo identification from guests.

HEALTH AND SAFETY
As a guest of Waterfront Lake Hood Luxury, it is your responsibility to familiarise yourself with the potential hazards and hazardous areas/situations. All guests are required to practice all advised control methods to ensure no harm is caused to any persons staying at the property.
Common sense must be used with any potential hazards not recorded including reporting these to Waterfront Lake Hood Luxury.

PROPERTY SUITABILITY
Please evaluate the property details and check with us if you have any questions. Reservations cannot be refunded if on arrival the property is found to be unsuitable for your needs.

CHECK-IN
You may self check in to the property any time after 3:00pm on the date of arrival.

Please ensure you have read and understood your arrival details fully so you are aware of how to access the property upon your arrival. These instructions will be sent to you by 10am on the day of your arrival, please message us on the platform in which you booked or indulgentpro@gmail.com if you have not received instructions by this time.

Please notify Waterfront Lake Hood Luxury if there are any issues at the holiday home upon your check-in.
Should you require an early check-in this must be arranged prior to your arrival. We will endeavour to accommodate your request, but please understand this may not be possible. A surcharge of $60 will apply to all early check-in’s.

CHECK-OUT
Check-out is strictly 10:00am. Should you require a late check-out this must be arranged by contacting us no earlier than the day prior to your departure. We will endeavour to accommodate your request, but please understand this may not be possible in busy periods as our cleaners need time to clean and prepare the property for guest arrival on the same day.

- A late check-out of 12:00pm will incur a surcharge of $60

– Check-outs later than 12:00pm on the day of departure will incur an additional tariff up to the equivalent of one night’s accommodation

Failure to completely vacate the property prior to 10am will result in a late check out fee of $60 being charged

NOISE & RESPECT FOR NEIGHBOURS
Parties or gatherings of any kind (including hen/stag parties, weddings and pre/post wedding events) are not permitted. We ask that you respect the neighbours at all times. Noise levels must be kept to a minimum between 11pm and 7am and all language/behaviour must be respectful at all times day or night. If complaints are received and our appointed security representative or Ashburton District Council noise control is required to attend the incident a $120 fee will be charged and the guest will be asked to quieten down where we see fit or asked to vacate the property immediately without refund.
Upon receipt of further complaints Waterfront Lake Hood Luxury reserves the right to evict the guests from the property immediately without refund. The $120 call out fee will be charged.

HOUSEKEEPING
Waterfront Lake Hood Luxury is not serviced during your stay. Should you require in-stay cleaning please advise us the level of service required and its frequency and we can arrange a quote, which is required to be paid prior to the service being carried out.

KEYS
Waterfront Lake Hood Luxury has an automated keypad on the front door. You will be notified of the unique code for your stay prior to your arrival.
The guest will not change or install any locks on any doors or windows nor have additional keys made for any locks without the prior written consent of the Owner/Property Manager.

PETS
The guest agrees not to allow any animals on the property.

SMOKING/VAPING
Smoking/vaping is not permitted inside the property. Should smoke odours be detected additional cleaning and/or fumigation costs of $500 will be charged. If the smell cannot be removed and future guests are unable to occupy the property you will be charged the $500 fee plus the nightly rate for the period until the odour is removed and the property can be occupied again.
If smoking outside of the property you must ensure doors/windows are closed so the odour does not go inside, butts are disposed of safely and removed at the departure of your stay.

FIREWORKS & OUTDOOR FIRES
No fires or fireworks are permitted at any time on any property. A call out due to either of these events will incur a $120 charge and instant eviction from the property without refund.

PROPERTY ACCESS
A Waterfront Lake Hood Luxury agent is permitted to enter and view the condition of the property at all reasonable times if they deem necessary.

If the property needs to be accessed for maintenance a Waterfront Lake Hood Luxury agent will make contact with guests to gain permission.

If a Waterfront Lake Hood Luxury agent is unable to reach the guests we reserve the right to access the property without prior permission for emergency maintenance issue.

PROPERTY MAINTENANCE
Although every effort is made to maintain properties in good order, wear & tear on rental property is unavoidable. Please notify Waterfront Lake Hood Luxury as soon as possible if a problem relating to the property exists. Every effort will be made to rectify any problem that exists in a timely manner. Repairs will be made as soon as possible after notification.

The Guest is responsible for the safe-keeping of the owner’s property and content during the period booked. Neither the owner nor ‘Waterfront Lake Hood Luxury’ is responsible for any stolen or lost items. Be safe and lock doors and windows when you are away and at night as you would at home.

Any breakage or damage to content or structure of the building must be reported promptly to ‘Waterfront Lake Hood Luxury’ and the owner will be entitled to recover from the guest the cost of any repair or replacement needed due to guests act or default.
Whenever the Accommodation is left unattended, the guest will fasten all locks to all doors and windows to prevent unauthorised access to the Accommodation.

ON DEPARTURE
At the conclusion of the rental, the guest is required to leave the house in a neat and tidy state including leaving beds tidy, returning furniture to its original location, cleaning and putting away all dishes, and removing any noticeable childrens’ fingerprints from windows. The cleaning fee paid by the guest covers the cost of Waterfront Lake Hood Luxury cleaners sanitising the bathrooms, toilets and kitchen, vacuuming the house, dusting all surfaces, changing of all linen and mopping all hard floors. If the house is not left in a neat and tidy state, Waterfront Lake Hood Luxury reserves the right to charge the guest for any additional cleaning that is needed at the rate of $40 per hour

LEFT PROPERTY
Personal items left behind at the at the property will be held by Waterfront Lake Hood Luxury for 30 days from the guests departure date. The guest agrees they will contact Waterfront Lake Hood Luxury within 30 days of departure if they would like items returned. We will ask you to send a self-addressed pre-paid postal bag to us, once we have received this we will return the item.

SURCHARGES
Where appropriate we reserve the right to charge any surcharges against the credit card on file.

Should the home be left in a state requiring greater than the standard cleaning service the additional cleaning will be charged at $40.00 per hour.

All damages or missing articles will be charged at full replacement or repair cost plus 20%.

Should more than the booked number of individuals stay in the premises Waterfront Lake Hood Luxury reserves the right to charge the additional nightly rate for extra guests plus 20%.

A processing fee may be charged on all credit card transactions, this includes debit cards, and will be notified at time of purchase.

CHANGES AND CANCELLATIONS BY WATERFRONT LAKE HOOD LUXURY
There are occasionally unforeseen occasions on which a booked property becomes unavailable. Should this occur TWaterfront Lake Hood Luxury will use its best endeavours to find a suitable alternative solution or refund all charges. In the event of a property sale, Waterfront Lake Hood Luxury reserve the right to cancel future bookings.

MARKETING
All reservations will be opted in to our marketing emails. You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link at the bottom of our marketing messages.
Also, all opt-out requests can be made by emailing us using the contact details provided.

INSURANCE AND NO LIABILITY
The Renter will not do anything that could adversely affect the Owner/Property Manager’s insurance over the Accommodation.
The personal effects of the Renter will not be insured by the Owner/Property Manager. The Renter acknowledges that all personal items and vehicles (including vehicle contents) of the Renter remain the Renter’s responsibility and the Owner/Property Manager accepts no responsibility for loss or damage.
In the event that the Renter uses extra facilities at the Accommodation including, but not limited to, kayaks, dinghies, bicycles, trampolines, spas and swimming pools, such use is entirely at the Renter’s own risk at all times and the Owner/Property Manager accepts no responsibility for any injury or loss to the Renter. Children are to be supervised at all times by a parent or responsible adult.

Waterfront Lake Hood Luxury do not accept liability for acts or omissions of third parties that may prevent or disrupt a guest’s booking. Information and descriptions are supplied in good faith. Certain features or facilities may not be available from time to time due to circumstances beyond our control for which Waterfront Lake Hood Luxury accept no responsibility.
No liability can be accepted by Waterfront Lake Hood Luxury for any injury, loss, or damage to the guest or guest’s property or any visitor to the rental property, arising out of or in connection to use of the rental property.

PRINCIPLE
The guest agrees, that should all of these conditions not be adhered to, the owners or their agents will have the right to immediately terminate this contract and the guest and all other persons will vacate the property immediately if requested to do so by Waterfront Lake Hood Luxury or a representative/ In this event, the guest agrees that no refund will be due or paid for any unused accommodation nights.

AGREEMENT
The guest agrees by loading your credit card details, accommodation charges or a security bond (as applicable) to secure your reservation to be bound by these terms and conditions. They also agree to pay for any additional cleaning, damage, loss and other charges as detailed in these terms and conditions.

FORCE MAJEURE
Waterfront Lake Hood Luxury does not accept any liability where a Guest(s) booking is affected by ‘force majeure’. In the context of these terms and conditions, ‘force majeure’ is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.